Complaints procedures are an essential element to secure the constant improvement and development of any company that deals with the public. Villa del Palmar Cancun has a robust complaints procedure that aims to invite guests and members to voice their suggestions and compliments freely. At Villa del Palmar Cancun, they believe that listening to its guests and owners will help ensure the positive evolution of the resort as well as the celebrated Villa del Palmar brand as a whole.
Solving complaints so that they do not hinder your enjoyment of your timeshare or vacation at Villa del Palmar Cancun is a key element to the resort’s continued success. In the moment that you experience any kind of grievance or discomfort at Villa del Palmar Cancun, you should make your concern known immediately to the appropriate person – that could be your personal butler if you are staying in a Luxury Residence suite, the concierge or by simply dialing 0 for reception. You will be pleasantly surprised how quickly your complaint can be resolved at Villa del Palmar Cancun.
In the very rare instance that a solution was not given to appease your complaint, you should take up your concern with a senior member of staff at Villa del Palmar Cancun. The resident manager or Villa del Palmar Cancun’s general manager will be happy to deal with any complaints and concerns. You can be sure that your complaint will be taken serious at Villa del Palmar Cancun.
If you feel that you would like to complain once you have returned home from Villa del Palmar Cancun, you will find it easiest to write a letter or email of complaint directly to the hotel manager or assistant. Your complaint will be taken seriously and dealt with in an effective and courteous manner. Complaints through public social media or forums are treated with caution and it is best to speak directly to the resort or timeshare assistant.
The reality at Villa del Palmar Cancun is that you will be given very little cause for complaint and so your stay should be a reflection of great quality and superb services.
