Bad service is a real headache, and complaining can often be a bit of an embarrassment for people who feel that it’s “causing a fuss”. But we want to remind you that responsible businesses will treat courteous complaints as growth and development opportunities, and that if you have had bad service or a sub-par experience it is perfectly natural to want a resolution.
Timeshare Complaints for Garza Blanca
One company which recognizes the value of dealing with complaints quickly and thoroughly is the Garza Blanca timeshare company. A timeshare provider of high repute and popularity in Mexico, this vacation club company has thirty years of experience in the field of timeshare marketing and management as well as resort placement and design. If this experience has taught the Garza Blanca timeshare group one thing, it is that happy customers are loyal customers. So they strive to give customers no reason to be unhappy, and if there are complaints they make the process of resolution as quick and painless as possible.
Timeshare Complaints Before your Stay
Whether your complaint arises before or during your stay, you can be sure that you will be taken seriously by the staff. Pre-arrival issues are dealt with by the Member’s Services Pre-arrival Concierge, or ResortCom. Any issues arising during your stay can be reported to any member of staff. If the problem is not resolved in a reasonable amount of time then you can also escalate it to a more senior member of staff.
Timeshare Complaints from Home
While the Garza Blanca aims to fix all problems while you are on-site, but this might not always be possible. If this is the case the team will work with you remotely, just be sure you have all the email addresses, phone numbers and names you need before you leave. Complaint forums are not guaranteed to get your messages to the right people so direct contact is definitely the best way to get a successful resolution to your problem.