It is never a nice having to complain, although sometimes it seems that there are those who enjoy voicing their grievances, but the stress levels involved with getting a solution to a vacation club or timeshare problem can be greatly relieved when dealing with a professional company with a vision for the future. Problem solving at Garza Blanca Residence Club is a top priority for the company’s directors and partners. Having spent years developing a successful timeshare model, they are keen to secure their reputable position in the market. And quite rightly, with such high quality, luxury residences, they cannot afford to risk their reputation for a few quick sales.
Firstly, there should be very little reason for you to file an official complaint with Garza Blanca’s vacation club, however, in the unusual event that you feel you have not received the treatment you deserve or if you consider that you have been mislead or lied to, it is very important to make your issue known as soon as possible, preferable on the day of the presentation or as quickly as is convenient. The sales team at Garza Blanca are under very strict guidelines about allowing the spectacular residences to sell themselves, rather than subject visitors to a hard sell tactic. The reality at Garza Blanca is that the product speaks much louder than the sales team.
In some instances you may wish to make a complaint to Garza Blanca once you have returned home. If you have purchased a timeshare, then you should contact the telephone number on your information pack or write a direct email. The postal system is not very trustworthy in Mexico and could take a while to arrive, so if you are sending anything in writing do so by a private courier like DHL or FedEx.
It is also worth taking into consideration that, due to the number of scams and fraudulent activity on many timeshare forums, Garza Blanca do not respond to any complaints made on internet forums. Beware of timeshare forums that promote timeshare resales or class action suits as you might find you will be heading towards a scam or end up losing your timeshare. The best way is to contact the timeshare developer directly and ask to speak to a manager if your problem is not resolved quickly and to your satisfaction.
